At UnitedOver, LLC, we value customer satisfaction and aim to provide high-quality digital products. As our products are digital goods that cannot be “returned,” our refund policy reflects this nature. Additionally, local laws may grant you specific rights, which are not excluded by this policy.

    Eligibility for Refunds
    You may be eligible for a refund under the following circumstances:

    1. Product Not as Described or Defective:
      If the product is significantly different from its description or does not function as advertised, we will work to resolve the issue promptly. If the issue cannot be fixed or the product is “not as described,” you are entitled to a refund.
    2. Download Issues:
      If you are experiencing technical difficulties that prevent you from downloading or accessing the product, please contact our support team. If the issue cannot be resolved, a refund may be issued.
    3. Security Vulnerabilities:
      If the product has a security vulnerability that cannot be quickly fixed, you are eligible for a refund.
    4. Duplicate Purchases:
      If you accidentally purchase the same product more than once, please contact our support team for a refund of the duplicate transaction.

    Time Limits for Refund Requests
    Refund requests must be made within the following timeframes:

    • 180 days for supported digital products.
    • 30 days for unsupported digital products.

    Situations Not Eligible for Refunds
    Refunds will not be provided for the following reasons:

    • You changed your mind or no longer want the product.
    • The product did not meet your expectations or you believe it is of low quality.
    • You bought the product by mistake or do not have the expertise to use it.
    • You did not provide sufficient information to support your refund request.
    • You can no longer access the product because it was removed.
    • The purchase was made over 180 days ago (for supported products) or over 30 days ago (for unsupported products).

    Contact Information

    For refund requests or disputes, please contact our support team at https://help.unitedover.com/contact/ or email us at [email protected] with your purchase details and a description of the issue.